Privacy Policy

Table of Contents

1. Information We Collect
2. How We Use Your Information
3. Information Sharing & Disclosure
4. Data Retention
5. Your Rights & Choices
6. Children's Privacy
7. Apple App Store Requirements
8. Google Play Requirements
9. Security
10. International Data Transfers
11. Contact Us

This Privacy Policy describes how Softery LLC ("Softery," "we," "us," or "our") collects, uses, and shares personal information when you use our website, mobile applications, and related services (collectively, the "Services"). Please read this policy carefully.

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when you contact us, request a quote, or use our Services:

• Contact Information: Name, email address, phone number, company name, and postal address.
• Project Information: Details about your app development project, budget, and requirements.
• Account Information: If you create an account, username and password (hashed).
• Communications: Messages, emails, and other communications you send us.
• Payment Information: Billing details processed securely through third-party payment processors (we do not store raw card data).

1.2 Information Collected Automatically

When you use our Services, we may automatically collect:

• Device Information: Device type, operating system, unique device identifiers, and hardware model.
• Usage Data: Pages visited, features used, time spent, click data, and navigation paths.
• Log Data: IP address, browser type, referring URL, and crash reports.
• Location Data: General geographic location based on IP address (not precise GPS unless explicitly granted).
• Cookies & Tracking: Cookies, pixel tags, and similar technologies.

1.3 Information from Third Parties

We may receive information about you from third-party sources such as analytics providers, advertising partners, and social media platforms, which we combine with information we have collected directly.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our Services and mobile/web applications.
• Respond to your inquiries, quotes, and support requests.
• Process transactions and send related information (confirmations, invoices).
• Send technical notices, updates, security alerts, and administrative messages.
• Send marketing communications (where permitted by law and with your consent).
• Monitor and analyze usage trends to improve user experience.
• Detect, investigate, and prevent fraudulent, unauthorized, or illegal activity.
• Comply with legal obligations and enforce our terms.
• Personalize your experience and deliver content relevant to your interests.

3. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist us in operating our business (cloud hosting, payment processing, analytics, email delivery), bound by confidentiality obligations.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.
• Legal Requirements: When required by law, subpoena, or government request, or to protect the rights, property, or safety of Softery, our users, or the public.
• Consent: With your explicit consent for any other purpose.

4. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it. You may request deletion at any time (subject to legal retention requirements).

5. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data ("right to be forgotten").
• Portability: Receive your data in a structured, machine-readable format.
• Opt-Out: Opt out of marketing communications at any time via unsubscribe links or by contacting us.
• Restriction: Request that we limit processing of your data in certain circumstances.
• Objection: Object to processing based on legitimate interests.

To exercise your rights, contact us at info@softery.org. We will respond within 30 days.

6. Children's Privacy

Our Services are not directed to children under 13 years of age (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we learn we have collected personal information from a child under 13 without verifiable parental consent, we will promptly delete that information. If you believe we have collected such information, please contact us immediately at info@softery.org.

7. Apple App Store Requirements

Applications developed by Softery LLC and distributed through the Apple App Store comply with Apple's guidelines, including:

• Privacy: All apps include a privacy policy and clearly disclose data collection practices.
• App Privacy Nutrition Labels: We provide accurate App Privacy labels disclosing data types collected.
• AppTrackingTransparency (ATT): For apps that track users across apps or websites, we present Apple's ATT prompt and honor all user choices.
• Sign in with Apple: Where applicable, we support Sign in with Apple and comply with associated privacy requirements.
• Sensitive APIs: We only request access to sensitive frameworks when genuinely necessary and describe usage clearly to users.
• Data Minimization: We request only the permissions necessary for app functionality.
• iCloud & Sync: User data synced via iCloud is handled per Apple's iCloud storage guidelines and encrypted in transit and at rest.

8. Google Play Requirements

Applications distributed through Google Play comply with Google's Developer Program Policies, including:

• Data Safety Section: We accurately complete the Google Play Data Safety form, disclosing all data collected, shared, and the purpose of collection.
• Prominent Disclosure: For apps that collect personal or sensitive user data, we display a prominent in-app disclosure before collection or transmission.
• Runtime Permissions: Dangerous permissions are requested at runtime, contextually, and only when needed.
• Personal & Sensitive Data: We handle personal and sensitive user data with appropriate encryption, storage security, and access controls.
• User Controls: Users can request account and data deletion directly within the app or via info@softery.org.

9. Security

We implement industry-standard technical and organizational measures to protect your personal information, including TLS/SSL encryption for data in transit, AES-256 encryption for data at rest, access controls and role-based permissions, regular security assessments, and secure development practices (OWASP). However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. International Data Transfers

Softery LLC is based in the United States. If you access our Services from outside the U.S., your information may be transferred to and processed in the United States or other countries. We implement appropriate safeguards (such as Standard Contractual Clauses) to protect international transfers consistent with applicable law.